Information about delivery
1. Countries of delivery
2. Shipping costs
Free standard shipping - within Switzerland, Liechtenstein and within the European Union (EU), such as Germany and Austria.
3. Warehouse locations
We deliver goods from Switzerland and Germany.
4. Customs and import costs
There are no customs or import costs for deliveries within the customs areas "Switzerland and Lichtenstein" or within "countries of the European Union (EU)", for example from Germany to Austria.
The prices quoted for goods with delivery across customs borders (e.g. from Germany to Switzerland, or vice versa) do not include sales tax in this case. In the case of import deliveries, the recipient in the country of delivery may incur import sales tax, customs duties and fees for customs clearance by the shipping service provider.
All prices are shown including the statutory sales tax for a delivery to the selected country. You can preset your desired delivery country in the header area of the website.
Switzerland and Liechtenstein
We are not subject to VAT in Switzerland. For deliveries within Switzerland and to Liechtenstein (customs union), the gross prices are the same as net.
European Union (EU) countries
German sales tax is included in the price for deliveries of goods within Germany. The same applies to our deliveries of goods from Germany to other countries in the European Union (EU), such as Austria.
For service products (including download products) to customers within the countries of the European Union (EU), the sales tax of the respective country is included in the price.
6. Services and downloadable products
Download products are made available to you either by email and / or via your customer area (on our website). Make sure that you download and save the downloaded product you have purchased within the period you have been assured of. If you have any problems with this, or if you simply have questions, please give us a call or send us a short e-mail.